Our Staffs

Social Care Photography, DH

Pacific Care Services strongly believes that well trained staff members become more confident and are able to offer a better quality service. All staff members are involved in all aspects and issues relating to their training programme, thus ensuring that their training needs are met.

Our aim is to provide high quality, reliable services that meet the needs of individuals and are effective in enabling service users to remain in their own homes. All of our care workers are subject to reference checks, including Disclosure and Barring Service (DBS). The company’s most valuable assets are the Workers. For this reason, all staff members are involved in the development of service policies, as required, in order for them to have a better understanding of what is expected of them in practice. We are based in Barking & Dagenham and operates throughout the whole of Essex and London.


All new employees will attend induction training before they start working independently with service users, which includes some time being trained by a senior care worker on site. It is our policy to continually train and supervise all employees during their employment.

  • Moving and Handling
  • Basic Back Awareness – Module 1
  • Person Centered Planning / Thinking
  • Safeguarding Adults – Basic Awareness
  • Communication Skills
  • Cognitive Problems following Brain Injury
  • Dementia Care: Tomorrow is Another Da
  • Basic Fire Safety
  • Basic First Aid
  • Moving and Handling Basic Back Awareness – Module 1
  • Managing Challenging Behaviour for LD Module 1 – Theory
  • Managing Challenging Behaviour for LD Module 2 – Breakaway
  • Managing Challenging Behaviour for LD Breakaway – Refresher
  • Person Centered Planning / Thinking
  • Safe Administration of Medication
  • Safe Administration of Medication – Refresher
  • Supporting People with Profound and Multiple LD Needs
  • Diabetes awareness for day & supported living staff
  • Parkinson’s Disease: Basic Awareness
  • Caring for People Affected by a Stroke
  • Safeguarding Adults – Basic Awareness
  • Supporting People with Learning Disabilities and Mental Health Issues

In addition, all Care Workers will have either already attained or be in the process of attaining an NVQ II in Health and Social Care. We ensure that the needs of both the care provider and recipient are detailed during the initial assessment process. Not only that, we carefully recruit only the best caring staff through an extensive recruitment process, and then constantly monitor the progress of all employees as standard.

Recruitment & Selection Process

The following points are the recruitment process we follow: a) Applicants are given detailed application forms to complete and face to face interview is conducted upon completing the application form b) Our staff are thoroughly vetted during the recruitment processes to ensure that they have the right skills attitude and personality for the jobs. c) After interviewing we request two written references for each applicant before formally recruiting them onto our books d) We conduct online Enhanced DBS checks on all our staff e) New recruits need to attend our training on the Common Induction Course and also the company briefing where they are briefed on the ethics of the company and the quality of service we require from them to deliver to our clients. Certificates are issued at the end of the induction course. f) Our Care/Support Workers need to have NVQ/QCF Level 2 or its equivalent or should be in the process of working towards achieving NVQ/QCF Level 2 or 3 with Pacific Care Services Training Solutions.

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